Support

The Hengtai Team:
Hengtai is a design innovation and cable machinery manufacturing company dedicated to improving the way cables are made to bring more benefits to our customers. We provide our customers with robust products and turnkey solutions. We also provide auxiliary production equipment to meet the production of their existing lines and then support that equipment globally.

Check-Ups: 
Reduce or eliminate downtime, maximize performance, and proactively fix issues.
Our factory-trained team of service engineers will travel to your facility and provide comprehensive check-ups on your Hengtai Machines(s).

Check-Ups Include:
Pneumatic, Electrical, and mechanical evaluation
Quality checks
Machine Calibration
Recommended spare parts
A service history of the machine
Optional training/process review

Hands-On Training:
Hands-on Technical training will keep your Hengtai equipment running at peak performance.
With periodic employee turnover, ongoing training of machine operators and maintenance staff is vital. The Hengtai Team will provide customized training to keep your equipment up and running properly.

Typical Training Includes:
Hands-on machine operation
Machine safety procedures
Process set-up & adjustments
Troubleshooting guidelines
Preventive maintenance recommendations
An additional copy of the owner's manual is available upon request. 

Support Beyond The Machine:
Feasibility:
Before investing in a full cable machine assembly line, Hengtai designer engineers needed to be sure that the right technology for their application. To do this, cable detail specifications and customer requirements should be sent to the Hengtai’s related person. Then, engineers analyze to be sure that the cable should fit on the machines and what machines will be needed. Hengtai engineers would have made the technology solution.

Preventative Maintenance and On-Site Service Support:
After Hengtai shipped the equipment line to the Customer’s manufacturing plant, Hengtai’s support team helped on-site to ensure that the equipment was running as expected and to quickly resolve any issues that arose.
Hengtai's Service Team provides assistance with troubleshooting, process optimization, spare parts, and machine upgrades throughout the life of the equipment.

Continuing Support:
By making use of many of the services that Hengtai offers, we hope that we can serve you well in your future projects too.
Do you see value in these services?
Are there other services that you would find helpful? Get in touch and let us know.